Customer Experience

What it is actually like to deal with you.

Customer experience is every moment someone spends with your organisation, most of which nobody designed. This half-day walks through them from the other side and decides what to change.

Who it is for

Anyone who owns part of the customer, client or supporter journey, or who keeps hearing about it second-hand.

You leave with

A map of the journey as people actually experience it. The three moments that matter most. One change to make this month.

What we cover

Seeing it from their side. Moments of truth. Where experience leaks. Small fixes with large effects. Making it everyone’s job.

How it runs

Half day, online or in person. Up to twelve, mixed sectors by design. Workbook, follow-up at thirty days.