Customer Listening and Feedback

Ask. Then act on it, or don’t ask.

Feedback that goes nowhere is worse than no feedback. This half-day is about listening to customers, clients and supporters in ways that lead to change, and closing the loop so they know it did.

Who it is for

Anyone responsible for surveys, feedback, complaints or the general question of what people think of you.

You leave with

A listening plan that fits your organisation. Questions worth asking. A way of telling people what changed.

What we cover

Listening beyond the survey. Asking the right people. Complaints as gifts. Sharing what you heard. Closing the loop.

How it runs

Half day, online or in person. Up to twelve, mixed sectors by design. Workbook, follow-up at thirty days.